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Call centre agent – customer service needed in Canada by Donor Direct Consulting 

Canada Jobs For New Comers

Call centre agent – customer service needed in Canada by Donor Direct Consulting 

Handle customer complaints or enquiries via telephone, emails or text messages. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls.

Job details

  •  Location: Virtual job based in Vancouver, BC
  •  Salary: 17.00 to 20.00 hourly for 34 hours per week
  •  Terms of employment: Permanent employment
    Full time
  •  13:00 to 20:00
  •  Start date: Starts as soon as 2023-01-30
  •  Benefits: Health benefits, Long term benefits
  •  vacancies: 1 vacancy

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements and skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

Will train

Responsibilities

Tasks

  • Answer inquiries and provide information to customers
  • Participate in fundraising activities for charity or non-profit organizations

Experience and specialization

Computer and technology knowledge

  • Internet

Additional information

Security and safety

  • Criminal record check

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Team player

Screening questions

  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Benefits

Health benefits

  • Dental plan
  • Health care plan
  • Vision care benefits

Long term benefits

  • Life insurance

Who can apply to this job?

Only apply to this job if:

  • You are a Canadian citizen, a permanent or a temporary resident of Canada.
  • You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

How to apply

By email

callcentre@donordirect.ca

How-to-apply instructions

Here is what you must include in your application:

  • Cover letter
  • References attesting experience
  • Highest level of education and name of institution where it was completed
This job posting includes screening questions. Please answer the following questions when applying:
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?

Advertised until

2023-02-16

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