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Handle customer complaints or enquiries via telephone, emails or text messages. Exhibiting competent product Knowledge. Promote good listening skills. Manage length of calls.
Job details
- Location: Virtual job based in Vancouver, BC
- Salary: 17.00 to 20.00 hourly for 34 hours per week
- Terms of employment: Permanent employment
Full time - 13:00 to 20:00
- Start date: Starts as soon as 2023-01-30
- Benefits: Health benefits, Long term benefits
- vacancies: 1 vacancy
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements and skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
Will train
Responsibilities
Tasks
- Answer inquiries and provide information to customers
- Participate in fundraising activities for charity or non-profit organizations
Experience and specialization
Computer and technology knowledge
- Internet
Additional information
Security and safety
- Criminal record check
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Team player
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Long term benefits
- Life insurance
Who can apply to this job?
Only apply to this job if:
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- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
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How-to-apply instructions
Here is what you must include in your application:
- Cover letter
- References attesting experience
- Highest level of education and name of institution where it was completed
This job posting includes screening questions. Please answer the following questions when applying:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
- What is the highest level of study you have completed?
Advertised until
2023-02-16